Frequently Asked Questions
What is peer support?
Peer support provides a safe space for people with shared experiences to connect, offering mutual understanding and empathy. It is not therapy, crisis support, or counselling. While both offer emotional support, peer support focuses on shared lived experience and connection rather than clinical treatment. Many people find that peer support complements other forms of care they may be receiving.
Is there a cost for services?
No, all our services are free to ensure access without financial barriers.
What if I feel overwhelmed during a meeting?
It’s okay to step out of a meeting at any time if you need a break. We understand that grief can be overwhelming, and we are here to support you at your own pace.
Do I have to attend every meeting?
No, you do not need to attend every meeting. Our peer support groups are designed to be flexible and accessible. You are welcome to join whenever it works for you—whether that’s regularly or just from time to time. We understand that grief can ebb and flow, and you’re encouraged to participate in the way that best supports your needs.
Is there an age requirement to attend?
Yes, currently our peer support groups and services are for adults (18+).
I live outside of the Southwest Region - can I still participate?
Yes! Many of our peer support groups are offered virtually, which means you can join from anywhere in Ontario or Canada. We welcome participants regardless of geographic location, especially for our online sessions. BFO also has ten affiliates across Ontario. For a complete list, please visit https://bereavedfamilies.net/affiliates/
Do you have open or closed groups?
Our peer support groups are open, which means new participants can join any time throughout the year. This allows individuals to join the group when they feel ready, regardless of when the group started. We understand that grief is a personal journey, and the flexibility of open groups ensures that you can access support whenever it is most needed.
How do I register?
You can register for our services by contacting us here to complete an intake. Sharing personal and vulnerable thoughts in a group setting can be challenging. The intake process helps us connect with you, answer any questions you may have, and ensure that the timing is right for you to share your experience. It also allows us to assess if you’re ready to be present for others as they share theirs, creating a supportive environment for everyone involved.
What kind of support can I expect?
Our grief support services offer emotional support, a sense of community, and coping strategies led by trained volunteer facilitators with lived experience.
Do I have to share my story with others?
Sharing is optional but encouraged – you’re welcome to observe and listen, and share only if and when you’re ready. However, many find that speaking with others who have faced similar losses fosters healing and a sense of community.
What if I don't feel like peer support is a good fit for me?
That’s okay! Everyone grieves differently, and peer support might not be the right approach for everyone. We can help connect you with other resources or forms of support that might better suit your needs.
Can I join more than one group?
Yes, absolutely. You are welcome to attend any groups that feel relevant or supportive to you. Many people find comfort in joining multiple groups, especially if they are navigating different types of loss or stages of grief.
Who leads the group sessions?
Our sessions are led by trained volunteer facilitators who are equipped to guide conversations and create a safe, welcoming space. All facilitators have personal experience with grief and loss, which helps foster connection and understanding.
How big are the groups?
Typically group size is anywhere from 3 to 12 people.
Will the things I share be kept confidential?
Confidentiality is very important to us. Group members are asked to respect each other’s privacy and keep what is shared in the group confidential. Facilitators also uphold strong confidentiality standards to help create a safe and supportive space. However, because this is a peer support setting—not professional therapy—confidentiality cannot be absolutely guaranteed. We encourage everyone to share only what they feel comfortable discussing in a group environment.
My loss is very recent - should I wait before joining a group?
You are welcome to join whenever you feel ready. Some people find comfort in connecting with others shortly after their loss, while others may need more time before reaching out. If you are unsure, feel free to take a self-readiness assessment here.
What other services do you provide?
In addition to peer support groups, we offer one-to-one peer support, educational webinars, community events, and referrals to community resources and services.